Call Us: 0113 2385020

From 8.30 – 17.30 (Mon-Fri)

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Shipping policy

ORDER PROCESSING:

Please allow 24 hours Monday - Friday 8.30am - 4:00pm. Unless your item is on Back order. Expect an email within this time to let you know your order is on the way!

STORE PICKUP

Whitehall Industrial Estate,

Unit 7 Silver Court,

Intercity Way, Leeds 

LS13 4LY

Orders can be picked up daily, from 8.30-5.30. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 5 Miles radius from the centre of Leeds. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed before 12.00 during store hours 8.30am-5.30 will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.

FLAT RATE SHIPPING

Orders are generally shipped within 24 hours using Royal Mail's delivery standard is 1 - 3 days. Flat rate shipping fee of £5.95 applies to orders shipping to UK Optional: We do not ship outside of UK at this time.

We offer free next day delivery (subject to stock) on all orders over £50.00 Ex VAT. Under £50, A Delivery charge is applied at checkout.

Outside of the UK, Scotland, and Ireland may be subject to a surcharge. Which will be calculated at the checkout.

DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer £5.95 flat rate shipping to uk

free shipping for orders over £50 Ex Vat. 

Shipping option Estimated delivery time Price
Option 1 1 to 2 business days £7.95
Option 2 2 to 3 business days 5.95
Option 3 3 to 5 business days 4.95


REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at richard@directautoelectrics.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us richard@directautoelectrics.co.uk

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